1. Eligibility for Refunds:

• To be eligible for a refund, you must initiate the return process within 30 days of receiving your product.
• The item must be in its original condition, unused, and in the original packaging.

2. Return Process:

• To initiate a return, contact our customer support team at returns@mrpinballmachines.com to obtain a Return Merchandise Authorization (RMA) number.
• Clearly mark the RMA number on the outside of the package.
• Ship the item back to the address provided, ensuring it reaches us within the specified timeframe.

3. Non-Refundable Items:

• Certain items are non-refundable, including downloadable software or products with obvious signs of use.

4. Inspection and Approval:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe.

5. Late or Missing Refunds:

• If you haven’t received a refund within the expected period, first check your bank account.
• Contact your credit card company or bank, as processing times may vary.
• If the issue persists, contact us at support@mrpinballmachines.com.

6. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us for further instructions.

7. Shipping Costs:

• Shipping costs for returning items are your responsibility unless the return is due to an error on our part.

8. Contact Us:

• If you have any questions about our Refunds Policy, please contact our customer support team at support@mrpinballmachines.com.

By making a purchase from Mr Pinball Machines, you agree to abide by the terms outlined in this Refunds Policy. Your satisfaction is our priority, and we are here to assist you throughout the return and refund process.